The apps for Grubhub and Doordash present very different driver experiences. Doordash has invested a lot of capital into the latest app technology. While this adds a lot of cool features, it also adds to the ways that Doordash can control and further pressure drivers to make quick deliveries.
The Grubhub app is easy to use, and in general a more laid back experience for drivers. However, in the food delivery game the customer is always number one. Because of this, Grubhub has added more features to further control drivers in recent months – but it still wins out as the more laid back app.
One important Gruhub app feature is driver partner levels. The highest partner levels get first access to blocks, and in order to get any amount of offers with Grubhub you need to be on a scheduled block. If you want to move up to a higher partner level, you’ll have to increase your acceptance rate among other metrics (this forces drivers to accept some low paying offers). In competitive markets, it may be necessary to be a higher partner level in order to get a sustainable number of blocks and offers.