As a Flex driver, you are scored on metrics and given a rating. A combination of minor penalties may ultimately lead to your deactivation. It’s always best to be in contact with support if you have questions. It is best to contact support within the Amazon Flex driver app. This is the best way to get support, and it will help you avoid a deactivation. Any time you have an issue, speaking with them will help you find the appropriate resolution. It helps to send screen shots of any issues when you are communicating with support.