15 Ways to Get Deactivated by Instacart + How to Get Reactivated

Instacart has been deactivating Shoppers

It can happen without warning. One day you are shopping on the Instacart app and generating income, the next day your source of income has disappeared completely. It could happen to any shopper. In order to avoid deactivation, make sure that you are not breaking any of the following rules. They are known to be common reasons for deactivation of shoppers. If haven't started shopping with Instacart check out this post on the pros and cons of shopping with Instacart.



Fortunately, there are other gig economy apps that you can use to generate income - even if you've been deactivated by Amazon Flex.

  • Low Ratings

    If your Shopper rating is below the minimum for your city you could be deactivated. Insacart wants to maintain the best possible customer experience that they can, your rating impact this experience.

  • Cancellation Rate

    If you are accepting batches and cancelling too many of these after accepting, this could get you deactivated. As a shopper, you should be using your cancellations only during emergencies.

  • Verbal Assault

    Abusive language or verbal assault towards a customer or store merchant can quickly get you deactivated.

  • Physical Assault

    You should never harm a customer or merchant. This will result in deactivation and potentially criminal charges as well.

  • Discrimination

    You shouldn't discriminate against or harass any merchants or customers. This is a rule to live your life by not only when shopping but at all times

  • Tampering with groceries

    You should never tamper with, eat or touch food before you deliver it to a customer.

  • Drugs/Alcohol

    Shopping while under the influence of drugs or alcohol is a quick way to get deactivated!

  • Theft

    You should never steal from an Instacart customer or merchant

  • Marking Deliveries Complete

    If a batch delivery was not completed, marking it as complete in the app could get you deactivated.

  • Giving receipt to customer

    This is against Instacart terms of service. It allows customers to potentially scam Instacart by returning items then saying that the batch was never delivered.

  • Using Coupon Apps

    Using coupon apps with Instacart receipts is a quick way to get deactivated.

  • Duplicate Accounts

    You are limited to one Instacart shopper account.

  • Fraud

    Any type of fraud is not allowed on the instacart platform.

  • Third party app access

    Using bots or scripts to pick up batches on the Instacart platform is not allowed and cause for deactivation.

  • Shopping with friends

    You are not allowed to bring friends along while shopping on the Instacart app.

Shoppers are also getting deactiavted after customers scams

Falling victim to a scam could lead to deactivation!

Watch Out For These Common Scames!

Learn more

Reactivation Inquiries

You can reach out to Instacart and request to get reactivated here:

Fortunately, there are other gig economy apps that you can use to generate income – even if you’ve been deactivated by another app.

Popular delivery apps that you can sign up for and start working with quickly include Postmates and Doordash!


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